Our system allows us to establish and prioritize the
fashion in which accounts are presented to a recovery specialist.
A daily work file is created through an automatic process
Upon logging on each day by using the recovery specialist's
initials and password, the system locates the daily work
file. The accounts are automatically presented based on
priorities. Example: broken promises, new accounts, updated
address or telephone information. Each account in the process
must have a new activity and next date of follow-up before
the next account may be worked.
Dedicated managers perform daily automated and manual
audits of a recovery specialistís work file. A variety of
internal reports are generated to provide information to
assist management in evaluating the direction and performance
of all staff and the agency.
Our recovery software is regularly updated to comply
with all state laws. Several safeguards are in place to
ensure compliance, including proper disclosures, mail frequency
and time zone differences for verbal collection attempts.